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The concept of organizational supportiveness

Lookup NU author(s): Dr Joan Harvey, Dr George Erdos


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This paper describes the process of investigating, defining and developing measures for organizational supportiveness in employment situations. The methodology centres oil a focus group of people of diverse age, gender, grade and commercial and industrial disciplines that met many times over a period of several weeks. The focus group contribution was developed into a large questionnaire that was pilot tested oil a general population sample. The questionnaire was analysed using factor analysis techniques to reduce it to a final scale of 54 items, which was evaluated by a team of judges, and was then field tested in a nuclear power station. The analyses revealed a supportiveness construct containing eight factors, being: communication, helpfulness, empowerment, barriers, teamwork, training, security and health and safety. These factors differ front other support-related measures, such as commitment, by the inclusion of a 'barrier' factor. The findings arc evaluated with an assessment of the host company results and Opportunities for further research.

Publication metadata

Author(s): Nicholls J, Harvey J, Erdos G

Editor(s): S Martorell, C Guedes Soares and J Barnett

Publication type: Book Chapter

Publication status: Published

Book Title: Safety, Reliability and Risk Analysis: Theory, Methods and Applications

Year: 2009

Volume: 1

Pages: 291-298

Print publication date: 01/01/2009

Publisher: CRC Press

Place Published: London

Notes: Proceedings of the European Safety and Reliability Conference (ESREL 2008) and 17th SRA-Europe, Valencia, Spain, September 22-25, 2008

Library holdings: Search Newcastle University Library for this item

ISBN: 9780415485135