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The acceptance of a computerised decision-support system in primary care

Lookup NU author(s): Dr Darren FlynnORCiD, Dr Andrew Douglass


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Within the framework of technology acceptance modelling (Davis 1993), this study investigated the acceptance of a computerised decision-support system in primary care. Thirty general practitioners (GP) completed a questionnaire that detailed potential advantages of the system. A majority (70%) of GPs intended to use the system with a 2-min increase in consultation times (for proportion of GPs intending to use, CI0.95 = [0.54; 0.85]) and eight advantages of the system were predictors of intention to use (RL2 = 0.51, p < 0.05). However, a majority (77%) did not intend to use the system with a 5-min increase in consultation time (CI0.95 = [0.12; 0.42]). Furthermore, a majority of 90% preferred the system to be used by non-physicians (CI0.95 = [0.78; 0.98]). These results confirm relationships between acceptance factors in a new domain, but most importantly they indicate the need to consider the balance of perceived advantages, or benefits, and disadvantages, or costs, of a new system in technology acceptance modelling. Implications for the design of a prototype system and further research are discussed.

Publication metadata

Author(s): van Schaik P, Flynn D, van Wersch A, Douglass A, Cann P

Publication type: Article

Publication status: Published

Journal: Behaviour and Information Technology

Year: 2004

Volume: 23

Issue: 5

Pages: 321-326

ISSN (print): 0144-929X

ISSN (electronic): 1362-3001

Publisher: Taylor & Francis Ltd.


DOI: 10.1080/0144929041000669941


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