Toggle Main Menu Toggle Search

Open Access padlockePrints

Hope to die before you get old? Techno-centric versus user-centred approaches in developing virtual services for older people

Lookup NU author(s): Professor Ian McLoughlin, Dr Gregory Maniatopoulos, Professor Rob WilsonORCiD, Professor Mike Martin


Full text for this publication is not currently held within this repository. Alternative links are provided below where available.


This ongoing experience of a collaborative project to develop virtual services for older people is outlined. A key feature is an objective of making users more central to the system development process. The idea of appropriation through co-production to enable 'design in use' is proposed. This is presented as an alternative to dominant techno-centric approaches and as potentially more effective than participative design in mitigating its consequences. The experience to date of intervention nurture and facilitating co-production in the project is outlined and discussed. It is suggested that this approach can avoid problems of 'over-integration'- a consequence of many attempts to provide more joined-up public services by virtual means.

Publication metadata

Author(s): McLoughlin I, Maniatopoulos G, Wilson R, Martin M

Publication type: Article

Publication status: Published

Journal: Public Management Review

Year: 2009

Volume: 11

Issue: 6

Pages: 857-880

ISSN (print): 1471-9037

ISSN (electronic): 1471-9045

Publisher: Routledge


DOI: 10.1080/14719030903319002


Altmetrics provided by Altmetric