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Lookup NU author(s): Professor Ian McLoughlin, Dr Gregory Maniatopoulos, Professor Rob WilsonORCiD, Professor Mike Martin
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This ongoing experience of a collaborative project to develop virtual services for older people is outlined. A key feature is an objective of making users more central to the system development process. The idea of appropriation through co-production to enable 'design in use' is proposed. This is presented as an alternative to dominant techno-centric approaches and as potentially more effective than participative design in mitigating its consequences. The experience to date of intervention nurture and facilitating co-production in the project is outlined and discussed. It is suggested that this approach can avoid problems of 'over-integration'- a consequence of many attempts to provide more joined-up public services by virtual means.
Author(s): McLoughlin I, Maniatopoulos G, Wilson R, Martin M
Publication type: Article
Publication status: Published
Journal: Public Management Review
Year: 2009
Volume: 11
Issue: 6
Pages: 857-880
ISSN (print): 1471-9037
ISSN (electronic): 1471-9045
Publisher: Routledge
URL: http://dx.doi.org/10.1080/14719030903319002
DOI: 10.1080/14719030903319002
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