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Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality

Lookup NU author(s): Professor Rob WilsonORCiD, Dr Susan Baines, Professor Mike Martin, Dr Paul Richter, Professor Ian McLoughlin, Dr Gregory Maniatopoulos



This is the authors' accepted manuscript of an article that has been published in its final definitive form by Wiley-Blackwell Publishing Ltd., 2017.

For re-use rights please refer to the publisher's terms and conditions.


Telecare’ refers to the use of ICTs to facilitate health and social care delivery to individuals in their own homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as part of the design and deployment of a set of telecare innovations for vulnerable, older people in an Italian municipality. This telecare project was conceived at the outset in terms of formal inter-relationships between functions and components of technical systems. Technical setbacks, however, were resolved only by enrolling the active support of groups and individuals (including civil society organisations and older people). By situating a telecare intervention conceptually within the 'total social organisation of labour' (TSOL), we offer analysis that contributes to making visible how a socio-technical infrastructural approach to telecare environments offers a way to improve our understanding of how formal and informal care interact.

Publication metadata

Author(s): Wilson R, Baines S, Martin M, Richter P, McLoughlin I, Maniatopoulos G

Publication type: Article

Publication status: Published

Journal: New Technology Work and Employment

Year: 2017

Volume: 32

Issue: 3

Pages: 268-282

Online publication date: 23/11/2017

Acceptance date: 29/10/2017

Date deposited: 29/10/2017

ISSN (print): 0268-1072

ISSN (electronic): 1468-005X

Publisher: Wiley-Blackwell Publishing Ltd.


DOI: 10.1111/ntwe.12101


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