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Innovating Relationships: Taking a co-productive approach to the shaping of Telecare services for Older People

Lookup NU author(s): Professor Rob WilsonORCiD, Dr Gregory Maniatopoulos, Professor Mike Martin, Professor Ian McLoughlin


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The theories and practices of co-production are experiencing a renewal of interest from policy makers, academics and practitioners concerned with the engagement of communities in the design of public services. This paper reflects on the experiences from OLDES (Older People@Home) a European Commission 6th Framework co-funded project which sought to deploy a user centred design approach to inform the socio-technical design of a range of telecare services for older people. In order to deliver to the user centred design agenda a series of interventions were made in an attempt to nurture a co-production approach to deliver on this objective. For reasons that will be explained this necessitated a shift from a technocentric focus (between the technical and delivery partners in the project) to the wider political and service delivery domain (in particular health and social care including the voluntary/community sector) and older people and their carers. We use this experience to reflect on the struggle to build a common set of understandings and practices which would enable a co-production approach to be nurtured and evolved. We conclude by discussing the challenges of being engaged in the co-production process and what lessons can be learned in terms of the need to include spaces for the innovation of inter-organisational relationships in the shaping of products and services such as telecare.

Publication metadata

Author(s): Wilson R, Maniatopoulos G, Martin M, McLoughlin I

Publication type: Article

Publication status: Published

Journal: Information, Communication and Society

Year: 2012

Volume: 15

Issue: 7

Pages: 1136-1163

Print publication date: 09/08/2012

ISSN (print): 1369-118X

ISSN (electronic): 1468-4462

Publisher: Routledge


DOI: 10.1080/1369118X.2012.711845


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