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Investigating Different Approaches to Importance-Performance Analysis

Lookup NU author(s): Dr Mengying Feng, Professor D John Mangan, Professor Chunnilal Lalwani


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Publication metadata

Author(s): Feng M, Mangan J, Wong C, Xu M, Lalwani C

Publication type: Article

Publication status: Published

Journal: Service Industries Journal

Year: 2014

Volume: 34

Issue: 12

Pages: 1021-1041

Online publication date: 30/06/2014

Acceptance date: 19/02/2013

ISSN (print): 0264-2069

ISSN (electronic): 1743-9507

Publisher: Routledge


DOI: 10.1080/02642069.2014.915949


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