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Lookup NU author(s): Dr Mengying Feng, Professor D John Mangan, Professor Chunnilal Lalwani
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Author(s): Feng M, Mangan J, Wong C, Xu M, Lalwani C
Publication type: Article
Publication status: Published
Journal: Service Industries Journal
Year: 2014
Volume: 34
Issue: 12
Pages: 1021-1041
Online publication date: 30/06/2014
Acceptance date: 19/02/2013
ISSN (print): 0264-2069
ISSN (electronic): 1743-9507
Publisher: Routledge
URL: http://dx.doi.org/10.1080/02642069.2014.915949
DOI: 10.1080/02642069.2014.915949
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