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Lookup NU author(s): Dr Philip Boyle
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This article explores private security self‐regulation and client‐centredness by comparing the results of two surveys of contract security agencies in Ontario, Canada—one by Shearing et al. in 1980 and one by the authors in 2003. Comparative analysis reveals that the perceived adequacy of existing state regulation has increased while the adequacy of enforcement has decreased despite unchanged state regulation. There have been changes in the type of guard‐training agencies provide. Educational requirements for guards and the educational levels of private security managers have increased substantially over time. Changes in the training and increases in educational requirements are found to be positively associated with the provision of customized services to clients. Since 1980, agencies have diversified their client base across public and private sectors, and consumption sites have become more important among client types. Client‐centredness has become a key factor in agency self‐regulation since the “Quiet Revolution”.
Author(s): O'Connor D, Lippert R, Greenfield K, Boyle P
Publication type: Article
Publication status: Published
Journal: Policing and Society
Year: 2004
Volume: 14
Issue: 2
Pages: 138-157
ISSN (print): 1043-9463
ISSN (electronic): 1477-2728
Publisher: Routledge
URL: http://dx.doi.org/10.1080/10439460410001674974
DOI: 10.1080/10439460410001674974
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