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Service center trade-offs between customer impatience and power consumption

Lookup NU author(s): Emeritus Professor Isi Mitrani


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We consider the problem of managing a service center where it is desirable to keep power consumption low. Customers defect (i.e. leave the system) if they have to wait too long before starting service. A block of servers is designated as ‘reserve’. The reserves are powered up when the number of jobs in the system is sufficiently high, and are powered down when that number is sufficiently low. Powering up takes an interval of time during which the reserves consume power but do not serve jobs. The objective function to be minimized takes into account both the number of servers that are powered up and the number of jobs that are lost through defections. The question of how to choose the number of reserves, and the up and down thresholds, is answered by analyzing a suitable queueing model. Heuristics and numerical results are also presented.

Publication metadata

Author(s): Mitrani I

Publication type: Article

Publication status: Published

Journal: Performance Evaluation

Year: 2011

Volume: 68

Issue: 11

Pages: 1222-1231

Print publication date: 01/11/2011

Date deposited: 23/09/2011

ISSN (print): 0166-5316

ISSN (electronic): 1872-745X

Publisher: Elsevier


DOI: 10.1016/j.peva.2011.07.017


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