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Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

Lookup NU author(s): Professor Fred Lemke

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Publication metadata

Author(s): Lemke F, Clark M, Wilson H

Publication type: Article

Publication status: Published

Journal: Journal of the Academy of Marketing Science

Year: 2011

Volume: 39

Issue: 6

Pages: 846-869

Print publication date: 01/12/2011

ISSN (print): 0092-0703

ISSN (electronic): 1552-7824

Publisher: Springer New York LLC

URL: http://dx.doi.org/10.1007/s11747-010-0219-0

DOI: 10.1007/s11747-010-0219-0

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