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Service quality, usage process quality and value-in-use

Lookup NU author(s): Professor Fred Lemke

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Author(s): Wilson H, Macdonald E, Lemke F, Clark M

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 40th European Marketing Academy Conference (EMAC)

Year of Conference: 2011

URL: .www.emac-online.org/

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