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Customer satisfaction factors for Light Rail: What can we learn from a successful case?

Lookup NU author(s): Dr Marin Marinov

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Abstract

The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.

Publication metadata

Author(s): Marinov M, Darlton A, Bigotte M, Proietti D, Gerenska I

Publication type: Article

Publication status: Published

Journal: Transport Problems

Year: 2014

Volume: 9

Issue: Special edition

Pages: 45-59

Online publication date: 31/10/2014

Acceptance date: 10/10/2014

ISSN (print): 1896-0596

ISSN (electronic): 2300-861X

Publisher: Wydawnictwo Politechniki Slaskiej Gliwice

URL: http://transportproblems.polsl.pl/pl/Archiwum/2014/zeszytS/2014t9zS_04.pdf

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