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Utilising insight journalism for community technology design

Lookup NU author(s): Dr Nick TaylorORCiD, Professor Patrick OlivierORCiD



This is the authors' accepted manuscript of a conference proceedings (inc. abstract) that has been published in its final definitive form by ACM, 2014.

For re-use rights please refer to the publisher's terms and conditions.


We describe the process of insight journalism, in which local amateur journalists were used to generate unique insights into the digital needs of a community. We position this as a means for communities to represent themselves to designers, both as a method of designing community technologies and as a first step towards supporting innovation at a local level. To demonstrate insight journalism, we present two case studies of community technologies that were directly inspired, informed and evaluated by journalistic content. Based on this experience, we evaluate the role that insight journalism can play in designing for communities, the particular characteristics that it lends to the design process and how it might be employed to support sustainable community innovation.

Publication metadata

Author(s): Taylor N, Frohlich D, Egglestone P, Marshall J, Rogers J, Blum-Ross A, Mills J, Shorter M, Olivier P

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14)

Year of Conference: 2014

Pages: 2995-3004

Date deposited: 30/04/2016

Publisher: ACM


DOI: 10.1145/2556288.2557054

Library holdings: Search Newcastle University Library for this item

ISBN: 9781450324731