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Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Lookup NU author(s): Professor Raffaele Filieri

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Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Publication metadata

Author(s): Lin Z, Filieri R

Publication type: Article

Publication status: Published

Journal: Transportation Research Part E: Logistics and Transportation Review

Year: 2015

Volume: 81

Pages: 158-168

Print publication date: 01/09/2015

Online publication date: 24/07/2015

Acceptance date: 10/07/2015

Date deposited: 23/04/2016

ISSN (print): 1366-5545

ISSN (electronic): 1878-5794

Publisher: Pergamon Press

URL: http://dx.doi.org/10.1016/j.tre.2015.07.001

DOI: 10.1016/j.tre.2015.07.001

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