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Lookup NU author(s): Professor Raffaele Filieri
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).
This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.
Author(s): Lin Z, Filieri R
Publication type: Article
Publication status: Published
Journal: Transportation Research Part E: Logistics and Transportation Review
Print publication date: 01/09/2015
Online publication date: 24/07/2015
Acceptance date: 10/07/2015
Date deposited: 23/04/2016
ISSN (print): 1366-5545
ISSN (electronic): 1878-5794
Publisher: Pergamon Press
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