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A Video Feedback Intervention for Workforce Development: Exploring Staff Perspective Using Longitudinal Qualitative Methodology

Lookup NU author(s): Dr Chiara Lombardo


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BackgroundIn this study, we explored the impact of staff training that used video feedback to help staff see the effect of their interactional work with service users. The study was based at a large organization delivering services for children and adults with autism.Materials and MethodsA longitudinal qualitative study with semi-structured interviews was conducted to explore changes over time in 10 staff participants who received the intervention. Five participants were interviewed twice before they received the video feedback intervention to gauge the degree to which their perspective changed as part of the natural course of their working lives.ResultsThe results showed that the staff talked differently after they had the intervention. The most notable change was their talk about the service user perspective which was evident after the intervention but not before.ConclusionsThe outcomes suggest that the use of video feedback of insitu practice could help staff develop person-centred work practices.

Publication metadata

Author(s): James DM, Hall A, Lombardo C, McGovern W

Publication type: Article

Publication status: Published

Journal: Journal of Applied Research in Intellectual Disabilities

Year: 2016

Volume: 29

Issue: 2

Pages: 111-123

Print publication date: 01/03/2016

Online publication date: 16/03/2015

Acceptance date: 12/08/2014

ISSN (print): 1360-2322

ISSN (electronic): 1468-3148

Publisher: Wiley-Blackwell Publishing Ltd.


DOI: 10.1111/jar.12161


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Funder referenceFunder name
National Institute of Health Research
7327Technology Strategy Board