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The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: an exploratory study

Lookup NU author(s): Professor Raffaele Filieri, Cindy Chen

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This is the authors' accepted manuscript of an article that has been published in its final definitive form by Emerald Group Publishing Ltd, 2017.

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Abstract

Purpose – China is the world’s largest consumer market for smartphones. Early adopters are highly influential in consumers’ decisions of new technologies. Therefore, understanding Chinese early adopters’ decision making in the smartphone market is of crucial importance to smartphone companies. There is a dearth of in-depth studies on the factors affecting consumers’ repurchase intention for smartphones. The aim of our study is thus to narrow this knowledge gap by developing a new conceptual framework explaining early adopters’repurchase intention of smartphones.Design/methodology/approach – Using 30 face-to-face interviews with Chinese early adopters of smartphones, we built a new theoretical framework to explain the factors that influence their repurchase intention.Findings – Repurchase intention of smartphones is determined by aesthetic and utilitarian product-related factors (design appeal, perceived usefulness), socio-cultural factors (subjective norms, mianzi/face considerations), and brand-related factors (brand popularity, brand’s country-of-origin, perceived brand quality, and brand loyalty). The emerging framework also explores the factors affecting enhancing, maintaining and saving mianzi/face. Originality/value – In contrast to existing technology-driven models, the study’s emerging framework shows how aesthetic, socio-cultural and brand-related factors can offer new insights in understanding repurchase intention in a rapidly developing market. As these factors are rarely examined in the information technology and/or marketing literatures, potential knowledge contribution can be highly expected. Paper Type – Empirical paper

Publication metadata

Author(s): Filieri R, Chen W, Dey B

Publication type: Article

Publication status: Published

Journal: Information Technology & People

Year: 2017

Volume: 30

Issue: 3

Pages: 629-652

Online publication date: 08/07/2017

Acceptance date: 07/10/2016

Date deposited: 12/10/2016

ISSN (print): 0959-3845

ISSN (electronic): 1758-5813

Publisher: Emerald Group Publishing Ltd

URL: https://doi.org/10.1108/ITP-09-2015-0230

DOI: 10.1108/ITP-09-2015-0230

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