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Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Lookup NU author(s): Professor Raffaele Filieri


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The popularity of social commerce websites (SCW) is constantly growing among consumers, who are increasingly adopting them before buying tourism services. Understanding the factors that influence traveler’s decisions to purchase from SCWs is of critical significance for evaluating their impact in the travel industry. This study draws upon the Delone and McLean’s (1992) Information System Success Model (ISSM) to investigate the factors that affect purchase intention. Predictions were tested with data from 119 users of Tripadvisor using structural equation modeling. Findings reveal that information quality affects both system quality and satisfaction. System quality also influences satisfaction, which ultimately influence purchase intention from a SCW.

Publication metadata

Author(s): Filieri R, McLeay F, Tsui T

Editor(s): Schegg, R; Stangl, B

Publication type: Book Chapter

Publication status: Published

Book Title: Information and Communication Technologies in Tourism 2017

Year: 2017

Pages: 517-528

Print publication date: 05/01/2017

Acceptance date: 27/10/2016

Edition: 1

Publisher: Springer International Publishing

Place Published: Switzerland


DOI: 10.1007/978-3-319-51168-9_37

Library holdings: Search Newcastle University Library for this item

ISBN: 9783319511689