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Maintaining focus on clients’ requirements using the DQI tool: Towards a requirements-oriented project process

Lookup NU author(s): Dr John Kamara



Purpose:This paper explores the contribution of the Design Quality Indicator (DQI) tool in the management of client requirements in construction projects, and proposes a Requirements Oriented Project Process (ROPP) to ensure continued focus on client requirements throughout the lifecycle of a project.Design/methodologyDirect participant involvement and case studies of building projects that have used the DQI tool are used to analyse the extent to which DQI contributes to the management of client requirements.FindingsCase study analysis suggests that the DQI enhances focus on client and project stakeholder requirements through the initial quality aspirations set out at the beginning of a project, but it is limited in its scope to address a more comprehensive requirements profile.Research limitations/implicationsThe proposed ROPP model is conceptual and requires further development to test its effectiveness in enhancing focus on client requirements. However, given current developments in automated checking in BIM and other environments, this offers scope for further research in this area.Originality/valueMaintaining focus on client requirements throughout the process is a key criteria for project success. However, given the many stakeholders involved, and the progressive translation into various project documents, there is a risk that focus on the original/evolving requirements of the client can be lost. Current approaches such as the DQI have limitations and a robust ROPP is therefore a key contribution to securing clients’ objectives over the project lifecycle.

Publication metadata

Author(s): Kamara JM

Publication type: Article

Publication status: Published

Journal: Built Environment Project and Asset Management

Year: 2017

Volume: 7

Issue: 3

Pages: 271-283

Print publication date: 01/07/2017

Acceptance date: 22/04/2017

Date deposited: 27/04/2017

ISSN (print): 2044-124X

Publisher: Emerald


DOI: 10.1108/BEPAM-09-2016-0044


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