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Investigating the Rail Commuters’ Experience - Instrumented Traveller Project Report

Lookup NU author(s): Dr Joan Harvey


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Summary of issues Delays: perceived to be widespread with no truthful information explaining why. Comfort: getting a seat, carriage choice, strategies and tactics, wifi, overcrowding, Me-time: commuting as personal time Irritants: the gallop to the platform; the “3s”, toilets, too few carriages, no straps mid-train, bus replacements, Journey planning and train choices: many can choose alternative trains; the Tube Costs and value for money: paying up to £6000pa for what? Flexi-tickets Luggage issues: buggies, fold-up bicycles Homeworking will change how things work, not necessarily on busiest days. Other irritants and issues

Publication metadata

Author(s): Guo A, Harvey J, Hill G

Publication type: Report

Publication status: Published

Series Title:

Year: 2016

Acceptance date: 31/10/2016