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Lookup NU author(s): Professor Raffaele Filieri
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).
This study aims to expand tourism value co-creation to include resident-tourist social interactions. Specifically, we aim to empirically verify the effects of residents' life satisfaction and their perceived benefits and costs of tourism development on their value co-creation with tourists. An online questionnaire survey was conducted with a sample of 380 urban residents in China. Partial Least Square structural equation modelling was adopted to analyze the data. The results show that residents' perceived economic and social-cultural benefits of tourism development have positive effects on both value co-creation and life satisfaction, while perceived costs have negative effects. Life satisfaction influences value co-creation. This study contributes to the literature by conceptualizing tourism value co-creation between tourists and residents and empirically investigating residents' participation in value co-creation in the tourism context. Moreover, we introduced broaden-and-build theory to analyze a tourism phenomenon for the first time. This study also provides important managerial implications.
Author(s): Lin Z, Chen Y, Filieri R
Publication type: Article
Publication status: Published
Journal: Tourism Management
Year: 2017
Volume: 61
Pages: 436-442
Print publication date: 01/08/2017
Online publication date: 18/03/2017
Acceptance date: 20/02/2017
Date deposited: 12/04/2017
ISSN (print): 0261-5177
ISSN (electronic): 1879-3193
Publisher: Pergamon Press
URL: https://doi.org/10.1016/j.tourman.2017.02.013
DOI: 10.1016/j.tourman.2017.02.013
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