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Examining the Impact of Health Information Systems on Healthcare Service Improvement: The Case of Reducing in Patient-flow Delays in a U.S. Hospital

Lookup NU author(s): Dr YiChuan Wang, Dr Nick Hajli



This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).


The impact of Health Information Systems (HIS) on healthcare service improvement is well known; however, there has been a limited amount of research regarding the HIS payoff and how this has influenced the quality of patient care. By focusing on Kaizen, this study investigates the possibility of reducing patient-flow delays of outpatients using the HIS. By using a six-step Kaizen method, the root causes of patient-flow delays in the outpatient surgery process can be identified, whilst the development of potential solutions and plans can be configured and the role HIS has on the outpatient surgery process and the consequences it can have on patient care in its quest for improving the efficiency of patient flow will be analyzed. The findings of this study indicate that the adoption of HIS has great potential to not only minimize the chaos and disorder in the outpatient surgery unit but also lead to a reduction of time and cost in relation to patient flow.

Publication metadata

Author(s): Ker JI, Wang Y, Hajli N

Publication type: Article

Publication status: Published

Journal: Technological Forecasting and Social Change

Year: 2018

Volume: 127

Pages: 188-198

Print publication date: 01/02/2018

Online publication date: 30/08/2017

Acceptance date: 13/07/2017

Date deposited: 13/07/2017

ISSN (print): 0040-1625

ISSN (electronic): 1873-5509

Publisher: Elsevier


DOI: 10.1016/j.techfore.2017.07.013


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