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Performance management in the voluntary sector – responding to complexity

Lookup NU author(s): Dr Toby Lowe



This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).


This paper reviews the rise of new public management approaches to performance management in the voluntary sector and argues that outcome-based performance management – the dominant paradigm for performance management in the sector – fails to respond to the complex nature of voluntary sector challenges and activity. The paper argues that we need a new paradigm for performance management, which focuses on learning and improvement of practice, not on accountability for outcomes.

Publication metadata

Author(s): Lowe T

Publication type: Article

Publication status: Published

Journal: Voluntary Sector Review

Year: 2017

Volume: 8

Issue: 3

Pages: 319-331

Print publication date: 01/11/2017

Online publication date: 25/07/2017

Acceptance date: 25/07/2017

Date deposited: 10/10/2017

ISSN (print): 2040-8056

ISSN (electronic): 2040-8064

Publisher: Policy Press


DOI: 10.1332/204080517X15006273841592


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