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Patients' perceptions and experiences of patient safety in primary care in England

Lookup NU author(s): Professor Sarah Slight

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Abstract

© The Author 2016. Published by Oxford University Press. All rights reserved.Background.: One of the most remarkable features of patient safety research in primary care is the sparse attention paid to patients' own experiences. Objective.: To explore patient's perceptions and experiences of patient safety in primary care in England. Methods.: We conducted a qualitative study in the South of England with an opportunistic sample of 27 primary care users. Information was obtained from four patient focus groups. A thematic content analysis was conducted by three analysts and consensus reached within the research team on the key themes that emerged. Results.: Participants' conceptualizations of patient safety referred to high standards of health care delivery within a relationship of trust. Participants identified four main factors that they believed could potentially affect patient safety. These included factors related to (i) the patient (attitudes, behaviours and health literacy); (ii) the health professional (attitudes, behaviours and accuracy of diagnoses); (iii) the relationship between patients and health professionals (communication and trust); and (iv) the health care system (workload, resources, care coordination, accessibility, interdisciplinary teamwork and accuracy of health care records). Confidentiality, continuity of care and treatment-related safety emerged as cross-cutting major threats to patient safety. Conclusions.: The exploration of participants' perceptions and experiences allowed the identification of a wide variety of themes that were perceived to impact on patient safety in primary care. The findings of this study could be used to enrich current frameworks that are exclusively based on professional or health care system perspectives.


Publication metadata

Author(s): Ricci-Cabello I, Pons-Vigues M, Berenguera A, Pujol-Ribera E, Slight SP, Valderas JM

Publication type: Article

Publication status: Published

Journal: Family Practice

Year: 2016

Volume: 33

Issue: 5

Pages: 535-542

Print publication date: 01/10/2016

Online publication date: 16/06/2016

Acceptance date: 02/04/2016

ISSN (print): 0263-2136

ISSN (electronic): 1460-2229

Publisher: Oxford University Press

URL: https://doi.org/10.1093/fampra/cmw046

DOI: 10.1093/fampra/cmw046


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