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Patients perceptions of a telemedicine speciality clinic

Lookup NU author(s): Professor Carl May

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Abstract

We studied patients' perceptions of telemedicine (interactive video) as a means of delivering specialist oncology/haematology care. Semistructured telephone interviews were performed with 22 patients attending a tele-oncology haematology clinic in Kansas. Interviews were audio-taped and thematic content analysis of the transcripts was done. The response rate was 96%. All participants expressed satisfaction with their teleconsultations. For 50% of respondents, satisfaction with the tele-oncology haematology clinic was perceived as providing mainly a 'monitoring function'. In addition, 9 of the 22 patients expressed concern about the role of the nurse as a proxy for the doctor in performing certain parts of the physical examination. Overall, participants valued improved access to specialist services but had clear views as to the limitations of such a service. As the use of telecommunications technology grows, patient perspectives merit greater attention.

Publication metadata

Author(s): Mair F, Whitten P, May CR, Doolittle GC

Publication type: Article

Publication status: Published

Journal: Journal of Telemedicine and Telecare

Year: 2000

Volume: 6

Issue: 1

Pages: 36-40

Print publication date: 01/01/2000

ISSN (print): 1357-633X

ISSN (electronic): 1758-1109

Publisher: Royal Society of Medicine Press Ltd.

URL: http://dx.doi.org/10.1258/1357633001933925

DOI: 10.1258/1357633001933925

Notes: TY - JOUR RP - NOT IN FILE

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