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Internet of Things: A systematic review of the business literature from the user and organisational perspectives

Lookup NU author(s): Annie Lu, Professor Savvas PapagiannidisORCiD, Professor Eleftherios AlamanosORCiD



This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).


The Internet of Things is a new technological paradigm that aims to connect anything and anyone at any time and any place, giving rise to innovative new applications and services. In doing so, it offers a number of opportunities and challenges that users and organisations need to tackle. In this paper we systematically review the business literature related to the Internet of Things and provide a critical account of the latest state of play. More specifically, we adopt two perspectives: that of the user and that of the organisation. After outlining the methodological approach adopted, we consider the definitions of the Internet of Things. Then, in turn, we discuss the relevant business literature from each perspective. The paper concludes with a synthesis of the emerging themes and potential avenues for future research.

Publication metadata

Author(s): Lu Y, Papagiannidis S, Alamanos E

Publication type: Article

Publication status: Published

Journal: Technological Forecasting and Social Change

Year: 2018

Volume: 136

Pages: 285-297

Print publication date: 01/11/2018

Online publication date: 01/02/2018

Acceptance date: 19/01/2018

Date deposited: 20/01/2018

ISSN (print): 0040-1625

ISSN (electronic): 1873-5509

Publisher: Elsevier Inc.


DOI: 10.1016/j.techfore.2018.01.022


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