Toggle Main Menu Toggle Search

Open Access padlockePrints

Exposing the impact of Citizens Advice Bureau services on health: A realist evaluation protocol

Lookup NU author(s): Monique Lhussier, Dr Susan Carr



This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Introduction: Welfare advice services can be used to address health inequalities, for example, through Citizens Advice Bureau (CAB). Recent reviews highlight evidence for the impact of advice services in improving people's financial position and improving mental health and well-being, daily living and social relationships. There is also some evidence for the impact of advice services in increasing accessibility of health services, and reducing general practitioner appointments and prescriptions. However, direct evidence for the impact of advice services on lifestyle behaviour and physical health is currently much less well established. There is a need for greater empirical testing of theories around the specific mechanisms through which advice services and associated financial or non-financial benefits may generate health improvements. Methods and analysis: A realist evaluation will be conducted, operationalised in 5 phases: building the explanatory framework; refining the explanatory framework; testing the explanatory framework through empirical data (mixed methods); development of a bespoke data recording template to capture longer term impact; and verification of findings with a range of CAB services. This research will therefore aim to build, refine and test an explanatory framework about how CAB services can be optimally implemented to achieve health improvement. Ethics and dissemination: The study was approved by the ethics committee at Northumbria University, UK. Project-related ethical issues are described and quality control aspects of the study are considered. A stakeholder mapping exercise will inform the dissemination of results in order to ensure all relevant institutions and organisations are targeted.

Publication metadata

Author(s): Forster N, Dalkin SM, Lhussier M, Hodgson P, Carr SM

Publication type: Article

Publication status: Published

Journal: BMJ Open

Year: 2016

Volume: 6

Issue: 1

Print publication date: 01/01/2016

Online publication date: 20/01/2016

Acceptance date: 26/11/2015

Date deposited: 30/05/2018

ISSN (electronic): 2044-6055

Publisher: BMJ Publishing Group


DOI: 10.1136/bmjopen-2015-009887

PubMed id: 26792219


Altmetrics provided by Altmetric