Understanding the family perspective on the storage, sharing and handling of family civic data

Bowyer, AJB; Montague, K; Wheater, S; McGovern, R; Lingam, R; Balaam, M

doi:10.1145/3173574.3173710

Understanding the family perspective on the storage, sharing and handling of family civic data

Lookup NU author(s): Dr Alex Bowyer, Dr Kyle Montague, Dr Stuart Wheater, Dr Ruth McGovern ORCiD, Dr Raghu Lingam, Dr Madeline Balaam

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This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).

Abstract

© 2018 Association for Computing Machinery. Across social care, healthcare and public policy, enabled by the "big data" revolution (which has normalized large-scale data-based decision-making), there are moves to "join up" citizen databases to provide care workers with holistic views of families they support. In this context, questions of personal data privacy, security, access, control and (dis-)empowerment are critical considerations for system designers and policy makers alike. To explore the family perspective on this landscape of what we call Family Civic Data, we carried out ethnographic interviews with four North-East families. Our design-gamebased interviews were effective for engaging both adults and children to talk about the impact of this dry, technical topic on their lives. Our findings, delivered in the form of design guidelines, show support for dynamic consent: families would feel most empowered if involved in an ongoing co-operative relationship with state welfare and civic authorities through shared interaction with their data.