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Brand co-creation through social commerce information sharing: The role of social media

Lookup NU author(s): Dr Mina Tajvidi, Dr Yichuan Wang

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

Abstract

Consumers are empowered to exert influence on brands through social networking sites (SNSs), which make it possible for consumers to become active content creators in their relationship with firms. To further understand brand value co-creation, we use the socio-technical theory to build a model of brand co-creation with key antecedents−social commerce information sharing, social support, and relationship quality, with privacy concerns as a moderator. Through an empirical study, we found that social commerce information sharing, social support and relationship quality positively affect brand co-creation directly/indirectly and privacy concerns moderate the effects of social commerce information sharing on brand co-creation. This article contributes to the literature on the value co-creation paradigm and social commerce by: 1) developing the concept of brand co-creation in social commerce; 2) understanding how consumers engage in online brand co-creation activities; 3) arguing that privacy concerns may hamper the effects of brand co-creation. Our study provides an innovative approach to brand management practices in today’s marketplace.

Publication metadata

Author(s): Tajvidi M, Richard M-O, Wang Y, Hajli N

Publication type: Article

Publication status: Published

Journal: Journal of Business Research

Year: 2020

Volume: 121

Pages: 476-486

Print publication date: 01/12/2020

Online publication date: 22/06/2018

Acceptance date: 15/06/2018

Date deposited: 09/07/2018

ISSN (print): 0148-2963

Publisher: Elsevier

URL: https://doi.org/10.1016/j.jbusres.2018.06.008

DOI: 10.1016/j.jbusres.2018.06.008

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