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Lookup NU author(s): Dr Gail Payne
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© 2018 Berghahn Books. Most undergraduates' main, hands-on involvement in student engagement is completing satisfaction surveys, such as the U.K. National Student Survey (NSS), whose findings make significant contributions to university policy formation. It is therefore important that these surveys produce reliable and valid data, but previous and current NSS versions fail to do this. This article compares the U.K.'s model of 'satisfaction' with that of the U.S. National Survey of Student Engagement (NSSE). Whereas the NSS treats the student as a passive consumer, the NSSE treats the student as an active participant who shares personal liability for some of the educational outcomes. The NSSE's greater use of factual rather than opinion questions, allowance for variation in types of students and student effort, and wider interpretation of 'student engagement' are seen as more fit for purpose and less influenced by the ideologies of neoliberalism and managerial control.
Author(s): Payne G
Publication type: Article
Publication status: Published
Journal: Learning and Teaching
Year: 2018
Volume: 11
Issue: 1
Pages: 57-81
Print publication date: 01/03/2018
Acceptance date: 02/04/2018
ISSN (print): 1755-2273
ISSN (electronic): 1755-2281
Publisher: Berghahn Journals
URL: https://doi.org/10.3167/latiss.2018.110104
DOI: 10.3167/latiss.2018.110104
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