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Lookup NU author(s): Dr Josephine Go Jefferies,
This is the authors' accepted manuscript of an article that has been published in its final definitive form by Sage Publications Ltd, 2019.
For re-use rights please refer to the publisher's terms and conditions.
Scholars, policymakers and practitioners recognise the potential to improve public services through active citizen involvement and much research has examined the formal opportunities to ‘co-produce’ changes in the structures and cultures of public services. Yet scholars have devoted little attention to the opportunities for service and social innovation that emerge from the everyday activities of service users and their phenomenological experiences of realising value from service interactions. This qualitative study of telehealth users explores how and why public service beneficiaries co-create value. It argues that understanding citizens’ approaches to co-create phenomenological value is a vital component of the collaborative processes that generate social benefit.
Author(s): Go Jefferies J, Bishop S, Hibbert S
Publication type: Article
Publication status: Published
Journal: Public Policy and Administration
Print publication date: 01/01/2021
Online publication date: 12/01/2019
Acceptance date: 27/11/2018
Date deposited: 27/11/2018
ISSN (print): 0952-0767
ISSN (electronic): 1749-4192
Publisher: Sage Publications Ltd
Notes: Coproduction Special Issue
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