Mapping the Margins: Navigating the Ecologies of Domestic Violence Service Provision

Bellini, R; Strohmayer, A; Olivier, P; Crivellaro, C

doi:10.1145/3290605.3300352

Mapping the Margins: Navigating the Ecologies of Domestic Violence Service Provision

Lookup NU author(s): Rosanna Bellini, Angelika Strohmayer, Professor Patrick Olivier ORCiD, Dr Clara Crivellaro

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This is the authors' accepted manuscript of a conference proceedings (inc. abstract) that has been published in its final definitive form by ACM, 2019.

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Abstract

Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this novel 3-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.