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Lookup NU author(s): Rosanna Bellini,
Professor Patrick OlivierORCiD,
Dr Clara Crivellaro
This is the authors' accepted manuscript of a conference proceedings (inc. abstract) that has been published in its final definitive form by ACM, 2019.
For re-use rights please refer to the publisher's terms and conditions.
Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this novel 3-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
Author(s): Bellini R, Strohmayer A, Olivier P, Crivellaro C
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Published
Conference Name: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19)
Year of Conference: 2019
Pages: Paper No. 122
Online publication date: 04/05/2019
Acceptance date: 02/04/2018
Date deposited: 18/12/2018
Library holdings: Search Newcastle University Library for this item