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Dissemination and communication of lessons learned for a project-based business with the application of information technology: a case study with Siemens

Lookup NU author(s): Dr Ying Yang

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This is the authors' accepted manuscript of an article that has been published in its final definitive form by Taylor and Francis, 2020.

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Abstract

Lessons learned is one of the most frequent practices associated with project management and knowledge management. With the recent development on a knowledge-based economy and project-based work, organisations gather and store their lessons and knowledge gained from projects to avoid ‘reinventing the wheel’ in other projects and to improve their effectiveness and efficiency. They have also been seeking good learning mechanisms in place to disseminate knowledge and experience at the group and organisation levels, and to develop a procedure to support project-based learning. However, business organisations have often failed to implement lessons learned and knowledge in their future projects. Therefore, this study is to conduct an in-depth case study in Siemens to gain a deeper understanding in the perception of the individuals on barriers and enablers of implementing lessons learned. This study is also interested in providing practical recommendations on how to enhance the dissemination of knowledge throughout the organization. The results of this study show that the retrieval of the information is a major barrier to lessons learned. To encourage more informal learning, organisations need to adopt different information communication systems, including social media, and support learning with appropriate organisational culture and structure.


Publication metadata

Author(s): Yang Y, Brosch G, Yang B, Cadden T

Publication type: Article

Publication status: Published

Journal: Production Planning and Control

Year: 2020

Volume: 31

Issue: 4

Pages: 273-286

Online publication date: 19/06/2019

Acceptance date: 23/05/2019

Date deposited: 08/07/2019

ISSN (print): 0953-7287

ISSN (electronic): 1366-5871

Publisher: Taylor and Francis

URL: https://doi.org/10.1080/09537287.2019.1630682

DOI: 10.1080/09537287.2019.1630682


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