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Lookup NU author(s): Professor Matthew Brannan
This is the authors' accepted manuscript of an article that has been published in its final definitive form by Sage Publications Ltd., 2015.
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This article explores practices that produce and reproduce domination in and through organizational hierarchies and shows how high levels of employee turnover were managed within a UK-based call centre through the use of culturally bound employment practices. Using ethnographic methods the paper explores the experience of managerial retention strategies from the perspective of employees and draws upon some of the theoretical resources employed by Pierre Bourdieu, specifically in relation to his concern with structures of subordination, and with the ways that processes of symbolic violence appear legitimate. The paper therefore makes three contributions to our understanding of the sociology of work generally and the management of labour turnover in service industries specifically; first, it extends understanding of the cultural basis of retention strategies. Second, it explores the ‘lived experience’ of these strategies. Finally, it considers the relevance of Bourdieu's analysis for making sense of these practices in action.
Author(s): Brannan MJ
Publication type: Article
Publication status: Published
Journal: Sociological Review
Print publication date: 01/11/2015
Online publication date: 01/11/2015
Acceptance date: 15/10/2015
Date deposited: 02/10/2019
ISSN (print): 0038-0261
ISSN (electronic): 1467-954X
Publisher: Sage Publications Ltd.
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