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Lookup NU author(s): Dr Jana Suklan
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Business process management (B.P.M.) is empirically linked to the performance of organisations. Different studies in the business process field have shown that an organisation can benefit from B.P.M. through better financial and nonfinancial performance, which can drive it to competitive advantage. B.P.M. is also a concept which leads to better organised systems and can help companies in transition economies to perform better. The purpose of this paper is to compare B.P.M. practice in Slovenia and Serbia in order to formulate recommendations for companies in transition economies. The survey was carried out in 115 representatives of Slovene companies and 91 Serbian companies in the year 2014. The conclusions and recommendation for B.P.M. implementation in transition economies were drawn upon similarities in B.P.M. practice between Serbian and Slovenian companies. In addition, the differences in B.P.M. practice were analysed in order to identify the ways one country can learn from the experience of the other. The results from Slovenia and Serbia from 2014 are interesting for both countries from the perspective of how B.P.M. practice could be further developed in Slovenia and Serbia. The findings have significant managerial implications, as they will help managers to better understand the key factors for successful B.P.M. implementation transitional countries companies.
Author(s): Stojanovic D, Tomasevic I, Slovic D, Gosnik D, Suklan J, Kavcic K
Publication type: Article
Publication status: Published
Journal: Economic Research
Print publication date: 31/07/2017
Online publication date: 31/07/2017
Acceptance date: 13/10/2016
Date deposited: 22/01/2020
ISSN (print): 1331-677X
ISSN (electronic): 1848-9664
Publisher: Taylor & Francis Online
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