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B.P.M. in transition economies: joint empirical experience of Slovenia and Serbia

Lookup NU author(s): Dr Jana SuklanORCiD



This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Business process management (B.P.M.) is empirically linked to the performance of organisations. Different studies in the business process field have shown that an organisation can benefit from B.P.M. through better financial and nonfinancial performance, which can drive it to competitive advantage. B.P.M. is also a concept which leads to better organised systems and can help companies in transition economies to perform better. The purpose of this paper is to compare B.P.M. practice in Slovenia and Serbia in order to formulate recommendations for companies in transition economies. The survey was carried out in 115 representatives of Slovene companies and 91 Serbian companies in the year 2014. The conclusions and recommendation for B.P.M. implementation in transition economies were drawn upon similarities in B.P.M. practice between Serbian and Slovenian companies. In addition, the differences in B.P.M. practice were analysed in order to identify the ways one country can learn from the experience of the other. The results from Slovenia and Serbia from 2014 are interesting for both countries from the perspective of how B.P.M. practice could be further developed in Slovenia and Serbia. The findings have significant managerial implications, as they will help managers to better understand the key factors for successful B.P.M. implementation transitional countries companies.

Publication metadata

Author(s): Stojanovic D, Tomasevic I, Slovic D, Gosnik D, Suklan J, Kavcic K

Publication type: Article

Publication status: Published

Journal: Economic Research

Year: 2017

Volume: 30

Issue: 1

Pages: 1237-1256

Print publication date: 31/07/2017

Online publication date: 31/07/2017

Acceptance date: 13/10/2016

Date deposited: 22/01/2020

ISSN (print): 1331-677X

ISSN (electronic): 1848-9664

Publisher: Taylor & Francis Online


DOI: 10.1080/1331677X.2017.1355256


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