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The role of internal quality relations in driving sustainability performance

Lookup NU author(s): Dr Ying Yang



This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).


© 2019 The Authors. Published by Elsevier Ltd.There are contradictory debates about the impact of quality management and sustainability performance. By taking the internal dimensional view of quality management practices (management and employee), this study develops a research framework that investigates the relationships of internal quality relations and sustainability performance. Survey data were collected from 430 service and manufacturing firms from the UK. Structural equation modelling was used to test the framework. The results indicated positive relationships of all tested hypotheses. This study offers an integrated framework with empirical evidence that identifies the role of internal quality relations in driving the sustainability performance.

Publication metadata

Author(s): Alsawafi A, Lemke F, Yang Y

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 25th International Conference on Production Research Manufacturing Innovation: Cyber Physical Manufacturing

Year of Conference: 2020

Pages: 675-684

Online publication date: 25/02/2020

Acceptance date: 02/04/2016

Date deposited: 22/04/2020

ISSN: 2351-9789

Publisher: Elsevier B.V.


DOI: 10.1016/j.promfg.2020.01.442

Series Title: Procedia Manufacturing


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