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Bridging cultural heritage and communities through digital technologies: Understanding perspectives and challenges

Lookup NU author(s): Dr Caroline ClaisseORCiD


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We present and discuss the results of a qualitative study aimed at identifying what role interactive digital technologies could play in facilitating the participation of communities at risk of exclusion (particularly migrants and refugees) in cultural and heritage-related activities. Culture and heritage are known to be key factors in fostering social inclusion, and this has the potential for contributing to both the wellbeing of these communities and to cultural institutions themselves. Through surveys and interviews with two cohorts of participants (cultural heritage professionals and community facilitators), we gathered insights about their perspectives on how ICT tools could support their work with and for communities, as well as the challenges they face. This work sheds light on the opportunities and barriers surrounding the use of digital technologies for participation in the cultural heritage sector, which is timely due to the increasing focus on grassroots and community-led heritage initiatives and to the growing body of work on participatory ICT in disciplines such as human-computer interaction and community informatics.

Publication metadata

Author(s): Giglitto D, Ciolfi L, Claisse C, Lockley E

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: C&T 2019: The 9th International Conference on Communities & Technologies - Transforming Communities

Year of Conference: 2019

Pages: 81-91

Online publication date: 03/06/2019

Acceptance date: 02/04/2018

Publisher: ACM


DOI: 10.1145/3328320.3328386

Library holdings: Search Newcastle University Library for this item

ISBN: 9781450371629