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WHO led the digital transformation of your company? A reflection of IT related challenges during the pandemic

Lookup NU author(s): Professor Savvas PapagiannidisORCiD



This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).


In this paper we reflect on a number of IT related challenges during the COVID19 pandemic, primarily from a CIO and IT professionals perspective. We consider three time periods, namely the period before the pandemic, the response to the pandemic and the period after it. For each period we discuss the key challenges that practitioners faced and outline important areas to consider for the future. Hopefully, the lessons learnt and the experiences gained will positively inform future academic research and practice.

Publication metadata

Author(s): Papagiannidis S, Harris J, Morton D

Publication type: Article

Publication status: Published

Journal: International Journal of Information Management

Year: 2020

Volume: 55

Print publication date: 01/12/2020

Online publication date: 06/06/2020

Acceptance date: 29/05/2020

Date deposited: 10/06/2020

ISSN (print): 0268-4012

ISSN (electronic): 0143-6236

Publisher: Elsevier


DOI: 10.1016/j.ijinfomgt.2020.102166


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