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© 2020, © 2020 Taylor & Francis Group, LLC. Blind people face significant challenges when using smartphones. The focus on improving nonvisual mobile accessibility has been at the level of touchscreen access. Our research investigates the challenges faced by blind people in their everyday usage of mobile phones. In this article, we present a set of studies performed with the target population, novices and experts, using a variety of methods, targeted at identifying and verifying challenges; and coping mechanisms. Through a multiple methods approach we identify and validate challenges locally with a diverse set of user expertise and devices, and at scale through the analyses of the largest Android and iOS dedicate forums for blind people. We contribute with a prioritized corpus of smartphone challenges for blind people, and a discussion on a set of directions for future research, which tackle the open and often overlooked challenges.
Author(s): Rodrigues A, Nicolau H, Montague K, Guerreiro J, Guerreiro T
Publication type: Article
Publication status: Published
Journal: International Journal of Human-Computer Interaction
Online publication date: 01/06/2020
Acceptance date: 02/04/2018
ISSN (print): 1044-7318
ISSN (electronic): 1532-7590
Publisher: Taylor and Francis Inc.
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