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Utilizing Participant Voice in Volunteer Training

Lookup NU author(s): Delvin Varghese, Jay RaineyORCiD, Dr Kyle Montague, Dr Tom Bartindale, Professor Patrick OlivierORCiD



This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Delivering training to volunteers is a huge challenge for non-governmental organisations (NGOs). Traditional classroom-based approaches that dominate training are problematic due to the limited participation they offer to trainees. Peer-led approaches however, have shown promise in helping NGOs utilise trainee experiences within training. Although technologies are playing an increasing role in training, their benefits are not well understood. We describe our experience of designing peer-led training for community volunteers in rural India. Working alongside an NGO involved in community regeneration and social action, we collaboratively delivered a ten-day training workshop, deploying audio technologies to engage the participants in sharing lived experiences. We draw on reflections from trainers and trainees on how utilising participant voice can enhance training. We highlight opportunities around the usage of audio technologies for engaging with participant voice, including the ability to reclaim trainee agency within training and to work within cultural barriers.

Publication metadata

Author(s): Varghese D, Rainey J, Montague K, Bartindale T, Olivier P

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: CHI Conference on Human Factors in Computing Systems

Year of Conference: 2020

Pages: 1-14

Print publication date: 26/04/2020

Acceptance date: 30/04/2020

Date deposited: 21/07/2020

Publisher: Association for Computing Machinery


DOI: 10.1145/3313831.3376208

Library holdings: Search Newcastle University Library for this item

Series Title: CHI ’20

ISBN: 9781450367080