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TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Lookup NU author(s): Jay RaineyORCiD, Dan RichardsonORCiD, Dr Dan Lambton-HowardORCiD, Sara Armouch, Dr Tom Bartindale, Professor Patrick OlivierORCiD, Dr Kyle Montague


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Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

Publication metadata

Author(s): Rainey Jay, Carlos Alvarez de la Vega Juan, Richardson Dan, Lambton-Howard Daniel, Armouch Sara, Bartindale Tom, Hazeldine Shaun, Briggs Pamela, Olivier Patrick, Montague Kyle

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: Designing Interactive Systems (DIS)

Year of Conference: 2020

Pages: 771-784

Print publication date: 06/07/2020

Online publication date: 06/07/2020

Acceptance date: 28/05/2020

ISSN: 9781450369749

Publisher: Association for Computing Machinery


DOI: 10.1145/3357236.3395531

Library holdings: Search Newcastle University Library for this item

Series Title: Proceedings of the 2020 ACM on Designing Interactive Systems Conference

ISBN: 9781450369749