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A Social Media Analytic Framework for Improving Operations and Service Management: A Study of theRetail Pharmacy Industry

Lookup NU author(s): Dr Jiayao HuORCiD

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

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Author(s): Zhan Y, Han R, Tse YK, Ali MH, Hu J

Publication type: Article

Publication status: Published

Journal: Technological Forecasting and Social Change

Year: 2021

Volume: 163

Print publication date: 01/02/2021

Online publication date: 10/12/2020

Acceptance date: 29/11/2020

Date deposited: 14/12/2020

ISSN (print): 0040-1625

ISSN (electronic): 1873-5509

Publisher: Elsevier

URL: https://doi.org/10.1016/j.techfore.2020.120504

DOI: 10.1016/j.techfore.2020.120504

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