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Lookup NU author(s): Dinislam Abdulgalimov,
Dr Vasilis Vlachokyriakos,
Professor Pam Briggs,
Professor Patrick OlivierORCiD
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.
Author(s): Abdulgalimov D, Kirkham R, Nicholson J, Vlachokyriakos V, Briggs P, Olivier P
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Published
Conference Name: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems.
Year of Conference: 2020
Print publication date: 21/04/2020
Acceptance date: 20/12/2019
Date deposited: 30/11/2020
Library holdings: Search Newcastle University Library for this item