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Designing for Employee Voice

Lookup NU author(s): Dinislam Abdulgalimov, Reuben Kirkham, James Nicholson, Dr Vasilis Vlachokyriakos, Professor Pam Briggs, Professor Patrick Olivier

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This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Abstract

Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.


Publication metadata

Author(s): Abdulgalimov D, Kirkham R, Nicholson J, Vlachokyriakos V, Briggs P, Olivier P

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems.

Year of Conference: 2020

Print publication date: 21/04/2020

Acceptance date: 20/12/2019

Date deposited: 30/11/2020

Publisher: ACM

URL: https://doi.org/10.1145/3313831.3376284

DOI: 10.1145/3313831.3376284

Library holdings: Search Newcastle University Library for this item

ISBN: 9781450367080/20/04


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