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Lookup NU author(s): Professor Stephen ChenORCiD
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Author(s): Tan H, Chen S
Publication type: Book Chapter
Publication status: Published
Book Title: The Handbook of Service Innovation
Year: 2015
Pages: 621-640
Online publication date: 09/04/2015
Acceptance date: 01/01/2015
Publisher: Springer
Place Published: London
URL: https://doi.org/10.1007/978-1-4471-6590-3_28
DOI: 10.1007/978-1-4471-6590-3_28
Library holdings: Search Newcastle University Library for this item
ISBN: 9781447165897