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Continuance intention of online technologies: A systematic literature review

Lookup NU author(s): Dr Min Yan, Professor Raffaele Filieri, Professor Matthew GortonORCiD



This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).


Given the dynamic nature of digital technologies, understanding why users intend to continue to use them or not is important for practitioners and academics alike. This paper presents an up-to-date Systematic Literature Review (SLR) of Continuance Intention (CI) for online technologies. The SLR classifies and analyses 147 relevant articles on CI in the field of online technology. It analyses papers according to the type of online technology as well as four groups of antecedents (psychological, technological, social, and behavioral) of CI and reviews the consequences of CI. Based on the SLR, the paper outlines two broad directions for future research relating to a conceptual framework and research design, highlighting promising research areas linked to the new features of emerging technologies, such as hyper-connectivity, and intention-behavior gaps.

Publication metadata

Author(s): Yan M, Filieri R, Gorton M

Publication type: Article

Publication status: Published

Journal: International Journal of Information Management

Year: 2021

Volume: 58

Print publication date: 01/06/2021

Online publication date: 28/01/2021

Acceptance date: 09/01/2021

Date deposited: 25/01/2021

ISSN (print): 0268-4012

ISSN (electronic): 1873-4707

Publisher: Elsevier Ltd


DOI: 10.1016/j.ijinfomgt.2021.102315


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