Web Insights for National Security: Analysing Participative Online Activity to Interpret Crises

Cardenas, P; Theodoropoulos, G; Obara, B

doi:10.1109/ICCICC46617.2019.9146090

Web Insights for National Security: Analysing Participative Online Activity to Interpret Crises

Lookup NU author(s): Professor Boguslaw Obara ORCiD

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Abstract

© 2019 IEEE. Social Media has become the primary communication channel to share feelings and opinions to big audiences. This characteristic is especially important when dealing with a crisis because people use it to send a variety of messages; however, to emphasise or complement what they post, individuals include links to web pages or other web services. Contributing a component to a novel framework for National Security crises analysis and management, this paper focuses on Web Insights as a mechanism that can help to comprehend the nature and state of a crisis. The mechanism analyses web resources and provides insights along three different dimensions: Firstly, the escalation of the crisis over time. Secondly, the interpretation of the information that the main actors have published (Social Networking Services, Information Outlets, Non-Governmental Organisations and Independent Websites). Thirdly, an estimate whether the crisis has turned violent.