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Building data analytics capability to increase information processing capacity: The case of a professional service firm

Lookup NU author(s): Dr Jas KalraORCiD



This is the authors' accepted manuscript of a conference proceedings (inc. abstract) that has been published in its final definitive form by EurOMA, 2021.

For re-use rights please refer to the publisher's terms and conditions.


Supply chain literature has emphasised the importance of data analytics capability in driving supply chain outcomes. Additionally, along with knowledge and professional judgement, providing data-driven analyses has become a critical component of professional service operations. However, there remains little understanding of how organisations build data analytics capability to reduce supply network uncertainty. A single case study of a professional service firm revealed analytics capability to be a combination of three capabilities, each with its distinct micro-foundations. We argue that the development of analytics capability requires the interaction of individual abilities and knowledge bases with social and technical inter-organisational processes and structures.

Publication metadata

Author(s): Kalra J, Mills G, Papadonikolaki E

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: European Operations Management Conference

Year of Conference: 2021

Online publication date: 06/07/2021

Acceptance date: 30/04/2021

Date deposited: 01/10/2021

Publisher: EurOMA