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Lookup NU author(s): Dr Jas KalraORCiD
This is the authors' accepted manuscript of a conference proceedings (inc. abstract) that has been published in its final definitive form by EurOMA, 2021.
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Supply chain literature has emphasised the importance of data analytics capability in driving supply chain outcomes. Additionally, along with knowledge and professional judgement, providing data-driven analyses has become a critical component of professional service operations. However, there remains little understanding of how organisations build data analytics capability to reduce supply network uncertainty. A single case study of a professional service firm revealed analytics capability to be a combination of three capabilities, each with its distinct micro-foundations. We argue that the development of analytics capability requires the interaction of individual abilities and knowledge bases with social and technical inter-organisational processes and structures.
Author(s): Kalra J, Mills G, Papadonikolaki E
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Published
Conference Name: European Operations Management Conference
Year of Conference: 2021
Online publication date: 06/07/2021
Acceptance date: 30/04/2021
Date deposited: 01/10/2021