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Research with a Solidarity Clinic: Design Implications for CSCW Healthcare Service Design

Lookup NU author(s): Dr Vasilis Vlachokyriakos, Dr Clara Crivellaro, Professor Patrick OlivierORCiD



This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


© 2021, The Author(s).This paper reports on a long-term collaboration with a self-organised social clinic, within solidarity movements in Greece. The collaboration focused on the co-creation of an oral history group within the social clinic, aiming to record and make sense of a collection of digital oral histories from its volunteers and volunteers-doctors. The process aimed to support reflection and shape the future of the clinic’s ongoing social innovation and to transform institutional public health services. Positioning the work of solidarity movement as designing social innovation, the work contributes to CSCW and ‘infrastructuring’ in Participatory Design aspiring to support social activism and social transformation processes. More specifically, through our empirical insights on the process of infrastructuring an oral history group within a social movement; and related insights about their ongoing participatory health service provision—we provide implications for CSCW concerned with its role in institutional healthcare service transformation.

Publication metadata

Author(s): Vlachokyriakos V, Crivellaro C, Kouki H, Giovanopoulos C, Olivier P

Publication type: Article

Publication status: Published

Journal: Computer Supported Cooperative Work

Year: 2021

Volume: 30

Pages: 757-783

Print publication date: 01/12/2021

Online publication date: 24/06/2021

Acceptance date: 01/06/2021

Date deposited: 27/04/2021

ISSN (print): 0925-9724

ISSN (electronic): 1573-7551

Publisher: Springer Science and Business Media B.V.


DOI: 10.1007/s10606-021-09404-5


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Funder referenceFunder name
EPSRC Digital Economy Research Center (EP/M023001/1)