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Lookup NU author(s): Ola Ogunbodede, Professor Savvas PapagiannidisORCiD, Professor Eleftherios AlamanosORCiD
This is the authors' accepted manuscript of an article that has been published in its final definitive form by Wiley-Blackwell Publishing Ltd, 2022.
For re-use rights please refer to the publisher's terms and conditions.
Service systems create value when actors exhibit behaviours expected to facilitate resource integration and could destroy value when actors do not exhibit the expected set of behaviours. This study seeks to determine which groups of values and individual traits facilitate consumer co-creation and co-destruction behaviours. A data set of 390 online survey responses from consumers in the United States was analysed using multiple regression. The analysis suggests that values which express self-enhancement and openness-to-change are most likely to facilitate co-destruction behaviour, while values which express self-transcendence and conservation are most likely to facilitate co-creation behaviour. With regards to traits, we find that neurotic traits are most likely to facilitate co-destruction behaviour and least likely to facilitate co-creation behaviours. Conscientious and agreeable traits are least likely to facilitate co-destruction behaviours, while extraversion and openness traits are most likely to facilitate co-creation behaviours. This study contributes to the literature by providing a better understanding of the consumer values and traits which facilitate co-destruction and co-creation behaviour. This study also shows that the basic human values circumplex structure can be divided to reflect co-destruction and co-creation values. The polar opposites of the big five personality traits can be classified based on their tendencies to co-destroy or co-create value.
Author(s): Ogunbodede O, Papagiannidis S, Alamanos E
Publication type: Article
Publication status: Published
Journal: International Journal of Consumer Studies
Year: 2022
Volume: 46
Issue: 4
Pages: 1278-1298
Print publication date: 01/07/2022
Online publication date: 23/10/2021
Acceptance date: 17/10/2021
Date deposited: 19/10/2021
ISSN (print): 1470-6423
ISSN (electronic): 1470-6431
Publisher: Wiley-Blackwell Publishing Ltd
URL: https://doi.org/10.1111/ijcs.12757
DOI: 10.1111/ijcs.12757
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