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Involved stakeholders or voiceless backseat drivers: Volunteer patients’ experiences and perceptions of undergraduate pharmacy education

Lookup NU author(s): Dr Laura LindseyORCiD, Dr Charlotte RichardsonORCiD



This is the final published version of an article that has been published in its final definitive form by International Pharmaceutical Federation, 2021.

For re-use rights please refer to the publisher's terms and conditions.


Objective:The shift towards patient-centred care is a driver for increasing stakeholder involvement in the education of health professionals. This study explores volunteer patients’ perceptions and experiences of being involved in undergraduate pharmacy education. Methods: Three focus groups were held with volunteer patients. The focus groups were analysed using thematic analysis. Results: There were four themes identified: organisational restrictions, impact on students, motivators and experience of being a volunteer patient. The patients perceived their value to be in bringing authentic patient experience to the students especially when they could share their own narrative as opposed a pre-prepared scenario. There was a desire for greater interaction and partnership. Conclusion: The patients perceive themselves having a vital role in the training future pharmacists. Their experience has been mainly positive but more needs to be done to involve them as stakeholders whose voice is listened to in the education of students

Publication metadata

Author(s): Lindsey L, Richardson CL

Publication type: Article

Publication status: Published

Journal: Pharmacy Education

Year: 2021

Volume: 21

Issue: 1

Pages: 597-603

Online publication date: 25/10/2021

Acceptance date: 18/10/2021

Date deposited: 26/10/2021

ISSN (electronic): 1477-2701

Publisher: International Pharmaceutical Federation


DOI: 10.46542/pe.2021.211.597603


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