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Lookup NU author(s): Louis Goffe,
Dr Austin Toombs,
Dr Colin Gray
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Online services have become increasingly centralised, drawing on notions of the ‘platform economy’ to focus on ecosystem value rather than user value. In parallel, there have been efforts by developers to augment these platforms, empowering platform users in the process. We explored a 12-month participatory-action project, focusing on redesigning portions of Just Eat, an online aggregator for takeaway food ordering, building upon theoretical perspectives from public health and Digital Civics. We document our experiences in identifying user behaviours and motivations across multiple design workshops, including the design of a web-augmentation-based template to disrupt platform provider behaviours, empower service users, and increase individual agency. Through this case study, we identify opportunities and mechanisms for platform modification, linking augmentation to Adversarial Design with outcomes that have the potential to improve the well-being of platform users.
Author(s): Goffe L, Chivukula SS, Bowyer A, Bowen S, Toombs AL, Gray CM
Publication type: Article
Publication status: Published
Journal: Interacting with Computers
Print publication date: 02/07/2022
Acceptance date: 07/04/2022
Date deposited: 17/05/2022
ISSN (electronic): 1873-7951
Publisher: Oxford University Press
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