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Sustaining a networked community resource: Findings from a longitudinal situated display deployment

Lookup NU author(s): Stuart Nicholson, Dr Clara Crivellaro, Dr Adrian Clear, Dan Jackson, Dr Robert Comber, Dr Vasilis Vlachokyriakos, Professor Patrick OlivierORCiD


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© 2021 ACM. Configuring community technology to ensure its sustainability has proved challenging. We present a 3-year longitudinal study and evaluation of two independent situated community display networks in rural contexts. We describe how the design of the display systems evolved to refect the needs and desires of the community. We report on the way stakeholders' perceptions of the displays changed over time, and examine the community dynamics involved in the administration, maintenance and moderation of the systems. Drawing from our fndings, we further explore the role of the community champion and their impact on sustainability and scalability. We provide recommendations for the design of community network display technology that supports democratic inter-community politics and governance, and is sensitive to the hidden emotional labor and social resources that are required from communities to fully adopt and sustain display technology.

Publication metadata

Author(s): Nicholson S, Crivellaro C, Clear AK, Jackson D, Comber R, Vlachokyriakos V, Olivier P

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Year of Conference: 2021

Pages: 561

Online publication date: 07/05/2021

Acceptance date: 02/04/2018

Publisher: ACM


DOI: 10.1145/3411764.3445693

Library holdings: Search Newcastle University Library for this item

ISBN: 9781450380966